John and Debbie reached out to Bath Pros because they were having trouble getting in and out of their old fiberglass tub insert. In the industry, we call these “builder grade” installs—and there’s nothing inherently wrong with them. They’re budget-friendly and rarely fail when installed correctly. In fact, we still offer them to homeowners with tighter budgets. But John and Debbie were ready to level up. After raising a family and years of planning for a space of their own, they wanted quality.
Enter Tom Wolff. From the first phone call, they had a straightforward conversation about realistic options and how Bath Pros could be the right fit. We’re not shy about offering ballpark figures over the phone, but remodeling isn’t one-size-fits-all. Every home is different, and so is every bathroom. So we scheduled a site inspection.
A site inspection, for anyone wondering, is where we measure the space, photograph the area, and look for anything that could derail the job—rot, insect damage, mold, leaks, asbestos, lead, and so on. Once that’s done, we sit down with the homeowners to really understand their goals, design the space, and draft a final estimate. Unless we find something serious, our bid doesn’t change. That’s how we protect homeowners—and ourselves.
John and Debbie were clear: they wanted a full-height cultured stone shower with no acrylic, a strong foundation, and long-term accessibility. Lucky for them, even our pans are cultured stone. Safety was top of mind too—they asked for at least one safety bar to get in and out. We finalized the design, collected the standard 40% deposit, and scheduled the installation for eight weeks out. Debbie, already familiar with our work from past write-ups, felt confident in moving forward.
Our lead installer showed up at 8 a.m. sharp on the day of installation. With the existing fiberglass insert, demo was straightforward. By the end of day one, James had the old shower out and the new pan set. He took his time to ensure every detail aligned with the craftsmanship standard we aim for at Bath Pros. This one wrapped in four days.
The only hiccup? The original glass door arrived shattered. We expedited a replacement and installed it on day six. As a gesture of thanks for their patience, we upgraded the door to a thicker, more premium model at no additional cost. Debbie and John were thrilled. We followed up a few days later to make sure—and they were still very satisfied.
This remodel features an Onyx Collection cultured stone shower pan in ‘Feather’ and 5/16″ wall panels in glossy imitation stone tile ‘Pepper.’ The matte black trim tied the look together, along with three premium 24″ safety bars and a double-sliding barn door for easy access.
If you’re a homeowner in North Syracuse or the greater Syracuse area and need an honest bathroom remodeler who shows up, does the work right, and treats your home like their own, give Bath Pros a call at (315) 217-1151. No gimmicks. No pressure. Just results.
A shower like this is just one phone call away.