Mark and Beverly reached out after interviewing three other bathroom remodeling companies. They were hoping to remove their aging tub and find a cost-effective solution—but were dismayed by what was available in their price range. The lowest bid they received was still subjectively expensive, and it included a flimsy acrylic pan, no shower door, and no accessories.
If you’ve read any of our write-ups, you already know how we feel: we’re strongly against acrylic shower pans, and only lukewarm on acrylic walls. After a brief conversation, Jen Hugill had a candid discussion with them over the phone. She gave a realistic estimate, walked through the scope of work, and scheduled a site inspection for the very next day.
Sorry we couldn’t get better ‘before’ photos! The homeowner had a commitment and we were rushing the discovery a bit.
When Jen arrived, she began taking measurements. The wet space was relatively standard, and she didn’t anticipate any major complications. After reviewing options, we landed on a solid middle ground: an Onyx Collection cultured stone base for the floor—where most failures typically occur—and acrylic for the walls to keep costs manageable. It was the right balance of quality and budget. Mark and Beverly also selected a built-in seat for accessibility and a double bypass glass door for function and style.
To sweeten the deal, we offered a small additional discount if they were willing to stay flexible and let us schedule their install any time over the next six months. They agreed, and everyone walked away happy.
When the time came, James arrived on-site and got to work. Fortunately, Jen’s assessment was spot-on—there were no surprises behind the walls. That’s not always the case, especially in older homes around Buffalo. Barrel traps are common in the region and often hidden. They’re known to leak and fail, but unless you scope the waste line, there’s no way to confirm they’re there. Most homeowners are aware of these issues ahead of time—but once in a while, even they get lucky.
This particular remodel featured an Onyx Collection shower pan in “Travertine,” paired with 1/4″ acrylic wall panels, a 500lb imitation teak flip-up seat, one safety bar, and a double sliding barn-style door—all trimmed in brushed nickel. James took his time with the install, ensuring every detail was dialed in. The entire project wrapped up in five days, and the results speak for themselves—his craftsmanship truly showed. We typically give homeowners a few days to settle into their new space before checking in. When we followed up three days later, Mark answered the phone and told us he was absolutely thrilled. He couldn’t be happier with the outcome—or with James’ work.
If you’re a homeowner in Lockport or the surrounding area looking for an honest, ethical, and reputable bathroom remodeling company, consider giving Buffalo Bath Pros a call at (716) 216-5794. We’ll treat you—and your home—with the dignity and respect you deserve.