Upstate NY—and we’re using that term very loosely—is a big area. For homeowners living outside the immediate orbit of a major city, finding a trustworthy, high-quality bathroom remodeling company can be a challenge. That’s exactly what Tim was facing when he reached out to us.
Tim owned a custom-built vacation home overlooking Cayuga Lake. It was a beautiful setting, but the aging fiberglass shower had become a source of frustration. These fiberglass inserts were all the rage in the ’90s and early 2000s. To their credit, they’re built tough—we rarely see them leak. But they do fade over time, and they’re notoriously difficult to clean. Tim had reached the point where temporary fixes weren’t cutting it anymore. He wanted a lasting solution—and he didn’t want acrylic.
Some homeowners come to us looking for acrylic. And that’s okay, but if that’s your preference, we may not be the best fit. What we offer is far superior in both look and durability, and while our pricing is often competitive, it reflects the quality of our work and the materials we use. The Onyx Collection, for example, is an American-made cultured stone slab—manufactured in Kansas and backed by a reputation for craftsmanship and consistency. We know the reps on a first-name basis, and we’re proud to support a company that mirrors our own old-school values.
After a brief call with Tom Wolff, we scheduled a site visit for the very next day. Tim looped in his wife by phone to help with selections, and she knew exactly what she wanted: a walk-in shower with ample built-in storage and a pivot-style glass door. Decisive customers make the process easy—and within 45 minutes, they had reviewed and accepted our proposal. We locked them into our calendar for the week of July 4th.
The project was quoted at 3–5 days. We had hoped to finish before the 4th, but due to a prior job running over, Rick and Stacey Boyer weren’t able to start until Thursday morning. July 4th fell on a Friday that year. While we’d never ask our team to work through a holiday, Rick and Stacey volunteered to power through. They finished the job in just 36 hours—wrapping up by Friday afternoon. Everyone was happy.
There were no major issues with the install. A small piece of plastic trim fell from the top of the door after we left, but we sent Tim a video showing exactly how to snap it back into place. That was it—smooth sailing from start to finish.
If you’re in Lansing, Ithaca, or Cayuga Heights and looking for a reliable, family-owned bath remodeling company, give Syracuse Bath Pros a call at (315) 217-1151. No high-pressure sales. No gimmicks. Just quality work at an honest price—from a team that treats every project like it’s their own home.