Jill first met Tom Wolff and Josh Brodnicki at the 2025 CNY Home & Garden Show. Like many smart homeowners, she came prepared: she knew the challenges of her existing bathroom, had clear preferences for higher-end materials, and was dealing with mobility concerns that made safety a priority.
Her husband, Ken, had begun experiencing noticeable balance issues that made navigating their current tub/shower combo both frustrating and dangerous. What once felt like a routine part of daily life had become a source of stress. Jill knew it was only a matter of time before Ken slipped—or worse. They needed a safer, more accessible solution, and she wanted something elegant, not clinical.
Out of all the contractors she spoke with at the show, Jill narrowed her choice to just two companies—Syracuse Bath Pros and one other well-known name. While we won’t call them out here, we actually respect them and their work. Still, we knew our bid would come in roughly 30% lower. What sealed the deal for Jill was their refusal to provide even a ballpark estimate and our suggestion that she visit our website to read through our project write-ups to better understand our process and expectations.
A few weeks later, Jill called to schedule her in-home consultation. By that point, she’d read dozens of our stories. These write-ups aren’t just testimonials or fluff pieces—they’re real accounts that detail what went right (and occasionally wrong) on jobs just like hers. We write about hidden water damage, out-of-plumb walls, carpenter ants, installer illnesses, and even disagreements with homeowners. Why? Because most customers aren’t familiar with remodeling, and we want them to go into their project with realistic expectations.
Jill was one of those ideal clients: informed, proactive, and already comfortable with how we operate. When Tom sat down with her for measurements and layout planning, she was a step ahead of the conversation. She even recognized the names of our installers, Ricky and Stacey, from a write-up about a project in Deposit, NY where Ricky saved a man’s life. That sealed the deal. Jill signed on the spot, and we secured a date about eleven weeks out.
We expected this installation to be a challenge. The stairwell was extremely narrow, and we’d encountered similar access issues on a previous job in Binghamton, NY where we had to cut stone panels into three sections just to get them upstairs. Jill had read that story too, so her expectations were set—she knew we’d make it work no matter what.
When Ricky and Stacey arrived Monday morning, they were prepared. To everyone’s surprise, they only needed to make a single cut along the back wall to get everything to fit. Aside from some mild subfloor rot (which we repaired), the job went off without a hitch. It was fully completed in just two days.
This remodel featured a walk-in shower system from the Onyx Collection, with matching cultured stone floor and wall panels in “Carrara.” For added support, we installed two 24″ safety bars and finished it off with a sleek double-sliding glass door system. Everything came together beautifully—and most importantly, it gave Ken the stability and peace of mind he needed to shower safely.
If you’re in Phoenix, Fulton, or anywhere in Central New York and need a bathroom remodeling contractor that specializes in ADA-compliant walk-in showers, give Syracuse Bath Pros a call at (315) 217-1151. We blend quality, honesty, and experience—without the sales games—to deliver a bathroom you’ll love for years to come.